Warranty - Return - Cancellation
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Please use the BILLING information of the person whom the order is placed under to fill out the form below:
All * Are Required To Submit This Form
Warranty - Return - Cancellation
***Return or Warranty Requests for Damaged and/or Defective Product***
***Only New, Unused Product Is Able To Be Returned. Any Product That Has Been Installed Can Not Be Returned. We Highly Recommend, Prior To Installation, That All Product is Checked For Fit and Finish Prior To Installation.***
If you are requesting a Return or Warranty for a product that has been damaged or is defective you will need to provide pictures of the damaged or defective item prior to any Return or Warranty being processed. Please Fill Out the Appropriate Form Online (Return or Warranty) and then email the pictures to the appropriate Department after you have submitted the Return or Warranty Request Form. If you are filling out a Return Request you will email the Pictures to and if you are filling out the Warranty Request you will email the pictures to .
Customer's Requesting Replacements or ExchangesIf you are requesting a replacement for product that is being returned you will be charged for the new product as well as the new freight out at the time the request for replacement has been made. Once the product being returned has been received back in the warehouse, you will then be issued credit.
If you are requesting an exchange for product that is being returned you will be charged for the new product as well as the new freight out at the time the request for replacement has been made. Once the product being exchanged has been received back in the warehouse, you will then be issued credit.
Customer's Requesting CreditIf you are requesting a credit for product that is being returned you will not receive your credit until the product being returned has been received back in the warehouse.
Warranty PolicyAll products we provide for sale are covered by that Manufacturers Warranty Policy.
Examples of Typical Return Scenarios and How It Would WorkCustomer Ordered Wrong or Does Not Want Product - The Customer is responsible for the return freight back to the warehouse that will be sent to you when the return is processed.
4WheelOnline Ordered and/or The Warehouse Shipped The Wrong Product - The Customer will not be responsible for the Return Freight.
Customer Received Damaged or Defective Product - If the Customer informs us of the damage/defective issue with the product within 30 days of receipt of the item the Customer will not be responsible for the Return Freight.
Return PolicyWe work hard to ensure that all of our customers receive the products which they order. The product ordered is that product that you have ordered on our Internet site. In the case of phone orders, our customer service agents review each order with each customer before shipping. Your order is then what they have told you and have repeated back, this is your finalized order. However, we are only human and mistakes can be made. If you have received a product different than what you ordered please note that in the reason for return so we can correct the problem quickly.
Unlike other Retailers we do not issue you an in store credit toward a future purchase. We will issue you a credit directly back on to your credit card.
Cancelled and Refused OrdersYou may wish to cancel an order. We do our best to cancel the order if needed but can not guarantee that the product has not shipped.
Returns cannot be processed over the Phone.Our customer service agents do not authorize returns, they do not issue MRA #'s. PLEASE do not call for return information, they will be unable to help.
By requesting a return to 4WheelOnline you agree to all of the terms and conditions as posted above.
4 Wheel Online guarantees the workmanship of the products sold for a period of 30 days from date of receipt. If you have received a defective product, please review the manufacturer information included with your new product. Should your product fail after 30 days, please contact us and we will assist you in submitting for claim with the manufacturer.
We try to display the most accurate picture available for each product, however not all manufactures provide sufficient images for their product lines. Pictures are for representation of products only. Not all pictures show exactly the product you may receive.
Image(s) may not reflect the product(s) being sold.
New Customer Service Hours:
Mon - Th: 9:00am - 11:00pm EST
Fri-Sun: 9:00am - 7:00pm EST
If you have any questions just give us a call: 813-769-2451
**UNLIKE OUR COMPETITION WE HAVE NO HANDLING FEES OR HIDDEN CHARGES**