Total Coverage Warranty

About Nexen Total Coverage Warranty

This limited warranty only applies to the original purchaser of new replacement tires sold by NEXEN TIRE USA (as below NEXEN TIRE), and has been used on the same vehicle that it was originally installed on.

This warranty applies to tires purchased after May 1st 2014. Tires purchased before May 1st 2014 are subject to the previous published warranty.

The Nexen Total Coverage Warranty offers the consumer the following benefits:

  • Coverage for Defects in Workmanship and Materials
  • Mileage Tread Wear Limited Warranty
  • Road Hazard Replacement Program
  • Roadside Assistance - Flat Tire Change or Tow Service

    • Most, but not all Nexen Tire patterns come with a Mileage Tread Wear Warranty and/or Road Hazard Replacement. Check each pattern for coverage.

    For purposes of this warranty, the term "usable tread life" will be determined as having at least 2/32" (1.6mm) of tread remaining evenly across the tire. If less than 2/32" (1.6mm) of tread remains at any point on the face of the tire, the tire will be considered past its usable tread life and subject to any and all conditions stated below.

    Workmanship and Materials

    All NEXEN tires are warranted against defects in workmanship and material and will be replaced 100% free of charge for the initial warranty period which is the first 2/32" (1.6mm) of original usable tread life, or within 12 months from the period of purchase, whichever comes first.

    After the 100% replacement term expires and the tire is still within 72 months from date of manufacture, the amount of credit will be determined by the percentage of original tread depth remaining on the tire. Under all circumstances, the cost of mounting, balancing and any other service charges including applicable taxes are required to be paid by the consumer.

    Mileage Tread Wear Limited Warranty

    Most patterns manufactured by NEXEN TIRE are assigned a mileage warranty that protects the consumer against premature tread wear. If a tire reaches the end of its “usable tread life” before the stated mileage warranty, the consumer will be issued a replacement Nexen tire on a pro rata basis, which means the consumer will be responsible for a percentage of the replacement cost. In order to maintain tread wear warranty, all tires must be rotated at least every 5,000-6,000 miles (8,000-10,000 km). Under all circumstances, the cost of mounting, balancing and any other service charges including applicable taxes are required to be paid by the consumer.

    What Is Not Covered Under This Limited Warranty

  • Ride complaints after the first 2/32" of tread wear or replacement of 3 or more tires from the same vehicle will not be accepted.
  • Road hazard damage such as cuts, snags, punctures or tire repair, bruises, impact breaks, etc. (Check Road Hazard Replacement Program for patterns that are covered against this type of damage).
  • Premature or irregular wear due to vehicle mechanical deficiencies or failure to rotate the tires at recommended intervals.
  • Tires on any vehicle registered and normally operated outside the United States.
  • Damage from incorrect mounting or dismounting of the tire, incorrect application, water or other material trapped inside the tire during mounting or failure to balance the tires.
  • Damage from over or under inflation, overloading, fire, theft, and defective vehicle mechanical conditions.
  • Racing, off road use and misapplication of tire to vehicle.
  • Ozone or weather cracking on tires after 48 months from the date of manufacture or other abuse, misuse, tire alteration, run flat.
  • Any tires worn beyond the wear indicators. (Less than 2/32" remaining tread depth).
  • Flat spotting caused by improper storage or brake lock.
  • Accident, fire, chemical corrosion, tire alteration or vandalism.
  • Tire which D.O.T. identification number and/or brand name removed intentionally.
  • Loss of time or use, inconvenience or any incidental or consequential damage.
  • Tires used on Recreational Vehicles (For camping & Motor homes, etc.) or in commercial service.

    • Other Limitations Include but Are Not Limited to the Following:

  • Failure to rotate tires as recommended voids the tread wear warranty.
  • If tires are different size on front and rear of vehicle, and therefore can’t be rotated, the mileage warranty for the rear tires will be half of the stated mileage warranty.
  • Winter tires must be used only in winter months, which are determined to be September 1st through April 30th of the following year. Documentation is required showing date of installation and removal to maintain tread wear warranty.

    • Road Hazard Replacement Program

    Many patterns sold by NEXEN TIRE are assigned a road hazard warranty that protects the consumer against non-repairable damage caused by puncture, snag, cut, bruise or impact break. Typical road hazards are nails, glass, potholes and other debris. Covered tires will be eligible for replacement for the stated road hazard warranty, or within 24 months of purchase, whichever comes first. If road hazard damage occurs in the first 12 months of ownership, Nexen will replace with a Nexen tire 100% free of charge. If road hazard damage occurs in the second 12 month period, Nexen will pay for 50% of the dealer’s purchase cost to replace with a Nexen tire. To qualify for Road Hazard coverage, a tire must not be past its “usable tread life.” If the tire is prematurely past its “usable tread life” before the stated mileage warranty, the tire will be eligible for replacement on a pro rata basis described under the terms and conditions stated in the “Mileage Tread Wear Limited Warranty.” Under all circumstances, the cost of mounting, balancing and any other service charges including applicable taxes are required to be paid by the consumer.

    What Is Not Covered Under Road Hazard Replacement Program

  • A tire that is damaged due to vandalism.
  • A tire that is damaged due to an accident.
  • A tire that is repairable under Rubber Manufacturers Association (RMA) standards.
  • A tire that has failed due to commercial use.
  • A tire that is damaged or failed due to racing or off road use.
  • A tire that is damaged due to use of snow chains or studs.
  • A tire that is damaged or failed due to irregular wear caused by mechanical issues.
  • Tires transferred from the vehicle that they were originally installed.

    • What Is Not Covered Under Road Hazard Replacement Program

    To maintain Mileage Tread Wear Warranty and Road Hazard Replacement Program, the consumer is responsible for the following:

  • Any claims must be presented to an authorized NEXEN TIRE dealer.
  • Submit or present a copy of the original purchase receipt with documented automobile mileage at time of tire installation and of tire dismounting.
  • Submit a tire rotation record showing that all tires have been rotated at least every 5,000-6,000 miles (8,000-10,000 km). (Tire rotation record is not necessary for Road Hazard claims).
  • Complete and sign the NEXEN TIRE Claim Adjustment form provided by the dealer, keep a copy for your records and leave the tire with the dealer for warranty processing.

    • Roadside Assistance

    All patterns sold after May 1st 2014 by NEXEN TIRE in the United States and Canada are eligible for a free 24/7/365 Roadside Assistance for a period of 36 months from the purchase date. Upon purchasing Nexen tires, the consumer will receive an activation card from the tire shop. An online registration needs to be completed in order to have access to a toll free phone number to call in case of a flat tire. A qualified professional will change your flat tire with your spare tire free of charge. If a working spare is not available, towing will be provided free of charge to the nearest NEXEN TIRE dealer or authorized place of repair.

    Nexen Tire reserves the right to change the terms and conditions of all warranties at any time.

    What Is Not Covered Under Road Hazard Replacement Program

    Tire failure can result in serious damage and/or personal injury. To reduce the risk of tire failure we recommend the following:

  • Maintain proper inflation pressure and do not use at under inflation or over inflation. Pressure should be set at the level recommended by vehicle manufacturer.
  • Wheel alignment and balancing should be checked at regular intervals.
  • Do not overload. The maximum load carrying capacity is molded on the sidewall of the tire.
  • Do not spin your tires excessively and avoid driving over curbs, potholes, obstacles and edges of pavement.
  • Never drive on smooth (bald) tires. By law, tires must be replaced when 2/32" of tread depth remained, as indicated by tread wear indicator molded in the tread grooves.
  • Check your tires frequently for any scrapes, cuts, foreign objects, separations or bulges. If damage is found, do not attempt to dismount a tire yourself. Change damaged tire with the spare and contact your local authorized NEXEN TIRE dealer immediately.
  • Do not drive in excess of speed limits allowed by law or the maximum speed justified by driving conditions.
  • To achieve proper even wear and gain maximum tread life, tire rotation at regular intervals is required.