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4 Wheel Online
6605 North Nebraska Avenue
Tampa, FL 33604
1-813-769-2451
Shipping Policy
Most orders are shipped from the warehouse
within 1 to 2 business days from invoice date. Most orders
arrive to the customer within 4 to 7 business days from
the ship date. Custom products are made to order and require
additional lead-time for delivery. Please verify your
shipping address before you submit your order to ensure
the quickest possible delivery.
Some shipping quotes are not accurate and
will be recalculated manually. Most common are orders
being shipped outside the 48 contiguous States. If you
are not in the 48 contiguous states we will not advise
you of any additional shipping charges and will not ask
for your approval as you are responsible for reading and
understanding our shipping policies.
Some specialty order items may require longer
lead-time depending on the manufacturer's production schedule
and location.
We ship using UPS, FEDEX and USPS Ground
Service for domestic shipments within the 48 contiguous
States.
Some of our orders are sent from multiple
locations and may require that we ship items from the
same order in more than one box. For wheel and tire packages
mounting and balancing may not be available due to inventory
levels at different warehouses. These orders may arrive
at different times. All shipping charges are based on
the total weight of your order, and you will only be charged
one low delivery price.
Common Carrier transportation may be required
for domestic shipments which are oversized or overweight
and need special handling. In these instances, our delivery
agent will contact you to schedule delivery. IMPORTANT
NOTE: If you are not at home at the agreed time of delivery,
you may be charged a re-delivery fee equal to your shipping
charge.
Regarding APO's, please call to find out
which products can be shipped to an APO address and which
products can not. If you order online and do not call
to check on this, we cannot guarantee prompt delivery
Delivery Time
Orders generally ship within 1 to 2 business
days from date of placement. Orders being shipped direct
from the manufacturer may encounter a longer delay. We
do our best to get your order to you as quickly and safely
as possible.
Please verify your shipping address before
you submit your order to ensure the quickest possible
delivery.
Warranty Policy
4 Wheel Online guarantees the workmanship
of the products sold for a period of 30 days from date
of receipt. If you have received a defective product,
please review the manufacturer information included with
your new product. Should your product fail after 30 days,
please contact us and we will assist you in submitting
for claim with the manufacturer.
Return Policy
We gladly accept returns. However, you must
have a Return Authorization Number for your return to
be accepted. Items sent back without
a return authorization number will not be refunded.
First, you must contact us and let us know that you intend
to return a part. If you wish to make a return, use the
return form here. Please
give the specific reason for your return and request a
(RGA) Return Goods Authorization number.
Second, write in large black letters the
RGA number on the outside of the returned package along
with a copy of the original invoice.
Third, you will be emailed you an address
to which you will send the product.
Note: Unlike other Retailers we do not issue
you an in store credit toward a future purchase. We will
issue you a credit directly back on to your credit card.
This process can take two to four weeks after we receive
your valid return. If you have not received your credit
after 4 weeks please call us, if has not been 4 weeks,
please do not call. This allows us time to inspect your
return. All returns must be in original packaging and
unused. All directions, warranty information must also
accompany the return. All credits issued will be after
a 25% restocking fee if the request is received within
14 days of the original invoice. If the return request
is received between 15 and 30 days of the invoice the
return will have a 35% restocking fee accessed. If we
shipped you a product under a Free Shipping promotion
we will deduct the actual cost of shipping, even though
it was originally shipped at our expense.
Motorized Vehicle Returns: Motorized vehicles,
such as Mini Bikes, Pocket Bikes and Mini Choppers, are
only returnable if the return request is made within 10
days of the initial purchase. Packaging cannot be opened.
The customer is responsible for return freight and subject
to a 50% restocking fee on all motorized vehicle returns.
If you have warranty issues with any of the vehicles,
they must be taken up with American Products Corporation.
Please refer to your warranty card for details.
NOTE: IF YOU DO NOT
HAVE AN RGA (RETURN GOODS AUTHORIZATION)NUMBER, YOU WILL
NOT RECEIVE CREDIT BACK FOR YOUR PARTS. WITHOUT AN RGA
#, THERE IS NO WAY FOR OUR WAREHOUSES TO REFERENCE OR
CATEGORIZE YOUR RETURN, AND IT WILL LIKELY END UP LOST
IN ONE OF OUR MANY WAREHOUSES. RETURNS MADE WITHOUT AN
RGA # WILL BE DONATED TO THE LOCAL 4 WHEEL DRIVE CHARITY
OF OUR CHOICE. WE WILL THEN SEND YOU THE RECEIPT FOR TAX
PURPOSES.
Open boxes, damaged shipment,
mis-boxed, mislabeled, damaged parts, defective product,
mis-shipped products are ONLY eligible for exchange of
product. There will be no credit issued for any of the
above items, replacement of product only.
Cancelled and Refused Orders
All cancelled orders are subject to an 15%
order cancellation fee if cancelled within the first 2
hours of order placement. All cancelled orders after 2
hours are subject to a 20% cancellation fee. All refused
orders are subject to a 35% restocking fee and deduction
of the cost of shipping to and back from the customer.
Special Offer Substitution
It is unusual that we are unable to provide a Free Offer as posted, but if thet should occur we will honor that offer with a credit for the stated value. Hence, 4WheelOnline reserves the right to substitute a equal value credit to a customers credit card in the event that a Free giveaway offer is at that time no longer available, or to honor that offer within 7 business days of notification by our customer. As an Example, If a $50.00 Gift Certificate was offered with the purchase of a product and a Gift Certificate was not issued, not received, etc. We will credit your credit card for $50.00.
4 Wheel Online Reserves the Right
to Deny any price match
We try to display the most accurate
picture available for each product, however not all manufactures
provide sufficient images for their product lines. Pictures
are for representation of products only. Not all pictures
show exactly the product you may receive.
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