4WheelOnline Policies
Warranty -
Return - Cancellation
***Return
or Warranty Requests for Damaged and/or Defective Product***
If you are requesting a Return or Warranty for a product that has been damaged
or is defective you will need to provide pictures of the damaged or defective
item prior to any Return or Warranty being processed. Please Fill
Out the Appropriate Form Online (Return or Warranty) and then email the
pictures to the appropriate Department after you have submitted the Return or
Warranty Request Form. If you are filling out a Return Request you will email
the Pictures to
and if you are filling out the Warranty Request you will email the pictures to
Customer's
Requesting Replacements or Exchanges
If you are requesting a replacement for product that is being returned you will
be charged for the new product as well as the new freight out at the time the
request for replacement has been made. Once the product being returned has been
received back in the warehouse and has been inspected to insure the product is
defective you will then be issued the appropriate credit per our Return
Policies below.
If you are requesting an exchange for product that is being returned you will
be charged for the new product as well as the new freight out at the time the
request for replacement has been made. Once the product being exchanged has
been received back in the warehouse and has been inspected to insure the
product is defective you will then be issued the appropriate credit per our
Return Policies below.
Customer's
Requesting Credit
If you are requesting a credit for product that is being returned you will not
receive your credit until the product being returned has been received back in
the warehouse and has been inspected to insure the product is defective you
will then be issued the appropriate credit per our Return Policies below.
Warranty
Policy
All products we provide for sale are covered by that
Manufacturers Warranty Policy. If you have a warranty problem, please contact
the manufacturer directly.
Open boxes, damaged shipment, mis-boxed,
mislabeled, damaged parts, defective product, mis-shipped
products are ONLY eligible for exchange of product. There will be no credit
issued for any of the above items, replacement of product only.
Examples
of Typical Return Scenarios and How It Would Work
Customer Ordered Wrong or Does Not Want Product - The Customer is
responsible for the return freight back to the warehouse that will be sent to
you when the return is processed. The Customer will be deducted a 10%
Restocking Fee*. If the Customer paid freight on the initial
order that will not be credited. If you purchased the item you are
returning under a Free Shipping Promotion the actual freight incurred by our
warehouse to ship the product will be deducted from the credit.
*20% Restocking Fee is unfortunately imposed by these Manufacturer's for
Returns* - American Eagle Wheels / Extang / Body Armor / Omix-Ada / Rugged Ridge / Agri-Cover / Access Tonneau Covers / Performance Accessories / Trailmaster Suspension / Or-Fab Products / N-Fab / Roll-N Lock Covers / Rugged Cover
4WheelOnline Ordered and/or The Warehouse Shipped
The Wrong Product - The Customer will not be responsible for the Return Freight
and or any Fees or Deductions as relates to the incorrect product being
shipped/delivered. Full Credit will be issued for the Returned Product.
Customer Received Damaged or Defective Product - If the Customer informs us
of the damage/defective issue with the product within 30 days of receipt of the
item the Customer will not be responsible for the Return Freight and any Fees
or Deductions as relates to the damaged/defective product being shipped/delivered. If the Customer informs us of the
damage/defective issue with the product after 30 days of receipt of the item
the Customer will be responsible for the Return Freight and any Fees or
Deductions as relates to the damaged/defective product being shipped/delivered.
Return
Policy
We work hard to ensure that all of our customers receive the products which
they order. The product ordered is that product that you have ordered on our
Internet site. In the case of phone orders, our customer service agents review
each order with each customer before shipping. Your order is then what they
have told you and have repeated back, this is your finalized order. However, we
are only human and mistakes can be made. If you have received a product
different than what you ordered please note that in the reason for return so we
can correct the problem quickly.
We accept returns back if the return is requested within 30 days and has
been processed by us and has a valid 4WheelOnline MRA # (which we will provide
you once we process the return) and has been shipped pre-paid to the specific
location designated by 4WheelOnline. Returns sent back freight collect will
either not be accepted, or not credited, or will have the shipping costs
deducted from the return credit, at the discretion of 4WheelOnline.
All return shipments must have the MRA # clearly placed on the package and
must be returned freight pre paid to the location that we designate. If you
ship a return somewhere, without a 4WheelOnline MRA #,
we will do our best to find the product in that warehouse and issue the
appropriate credit once the product has been found.
Unlike other Retailers we do not issue you an in store credit toward a
future purchase. We will issue you a credit directly back on to your credit
card. This process can take two to four weeks after we receive your valid
return. If you have not received your credit after 4 weeks please call us. This
allows us time to inspect your return. All returns must be in original
packaging and unused - unless otherwise noted at the time of the return
request. All directions, warranty information must also accompany the return.
All credits issued will be after a 10% restocking fee* If we shipped you a
product under a Free Shipping promotion we will deduct the actual cost of
shipping, even though it was originally shipped at our expense.
*20% Restocking Fee is unfortunately imposed by these Manufacturer's for
Returns* - American Eagle Wheels / Extang / Body Armor / Omix-Ada / Rugged Ridge / Agri-Cover / Access Tonneau Covers / Performance Accessories / Trailmaster Suspension / Or-Fab Products / N-Fab / Roll-N Lock Covers / Rugged Cover
We reserve the right to inspect, or have our agents inspect, all returns
before issuing a credit. If the return is not in original and resalable
condition with all original packaging, and documents an additional may be
assessed by 4WheelOnline at our discretion. In the case that the return is
totally not sellable we reserve the right not to offer a refund.
Certain parts and products are not returnable: Wheels and tires that have
been mounted and/or installed may not be returned. Products purchased on
closeout may not be returned. Any part which has been installed or has been
worked on with a tool such as a wrench or screwdriver may not be returned.
Warn's warranty policy on
the Warn Works winches states that returns will be handled by returning the
winch and replacing it only. No cash return is available on these winches.
Bestop's warranty policy are solely handled by Bestop
In House from their Colorado Facility. We will help with facilitating a
warranty request for you with Bestop.
When you receive your product, check your order to make sure all items are
accounted for. All returns requests for orders after 30 days will be either
approved or denied at the discretion of 4WheelOnline.
Cancelled
and Refused Orders
You may wish to cancel an order. All cancelled orders are subject to a 5%
cancellation fee. We do our best to cancel the order if needed but can not
guarantee that the product has not shipped. If the product has already shipped
4WheelOnline will deny the cancellation and inform you of the reason for the
cancellation being denied.
If you order from us and we ship your product and you refuse your product or
do not accept your product, or your product was undeliverable, your product may
or may not be returned to us by the shipper. It is your responsibility to be
sure that the product is returned to us. It is your responsibility to be sure
the product is returned to us in new condition. All orders returned to us
because they were refused or not accepted will be credited back minus a 10%
restocking fee*. If we shipped you a product under a Free Shipping promotion we
will deduct the actual cost of shipping to you, even though it was originally
shipped at our expense. We will also deduct any and all costs incurred in
having the product returned to us .Special orders and items drop shipped from
the manufacturer may incur an additional 10% restocking fee*. Once received the
product is also subject to our normal inspection procedures and potential
additional deductions depending on the condition of the product.
*20% Restocking Fee is unfortunately imposed by these Manufacturer's for
Returns* - American Eagle Wheels / Extang / Body Armor / Omix-Ada / Rugged Ridge / Agri-Cover / Access Tonneau
Covers / Performance Accessories / Trailmaster
Suspension / Or-Fab Products / N-Fab
/ Roll-N Lock Covers / Rugged Cover
Your return request will be processed within 7 working days. We will reply
to you via email. Please be sure you have entered a valid email account, and
that account does not have a spam blocker which could block our response. Our
response will include your MRA # and the address to ship your product back to.
Returns
cannot be processed over the Phone. Our customer service agents
do not authorize returns, they do not issue MRA #'s. PLEASE do not call for return
information, they will be unable to help.
By requesting a return to 4WheelOnline you agree to all of the terms and
conditions as posted above. In the case of a disagreement you agree that the
final decision regarding any credit is at the total discretion of 4WheelOnline.
To process a return the below information is mandatory.
4 Wheel Online guarantees the workmanship of
the products sold for a period of 30 days from date of receipt. If you have
received a defective product, please review the manufacturer information
included with your new product. Should your product fail after 30 days, please
contact us and we will assist you in submitting for claim with the
manufacturer.
4 Wheel
Online Reserves the Right to Deny any price match
We try
to display the most accurate picture available for each product, however not
all manufactures provide sufficient images for their product lines. Pictures
are for representation of products only. Not all pictures show exactly the
product you may receive.